[ad_1]
In order to expand the user experience for its customers, Vodafone-Idea has announced its new Vi Priority service in India. The service, according to the company, is aimed at offering improved customer service experience to its postpaid users. The service has been announced in select circles for now and is expected to expand to more regions soon.
Vi Priority service: Availability
Vi Priority service brings several added benefits to its users. For starters, the new service will be available for Vi postpaid customers on rental plans of Rs 699 or above. Customers in family plans of 4 or above will also be able to avail the service. Further, it is also extended to senior citizens and Vi long-term customers for 10 years or more.
Vi Priority service: Features offered
Vi postpaid customers who are eligible for the service will get users to receive a host of benefits as Vi Priority members. This includes direct access to 24 x 7 premium call centre service that bypasses IVR. In this the calls will directly get transferred to the customer support agent.
Apart from this, these customers will get zero waiting features. This means, Vi users will get priority service at the Vi Stores offering a speedy resolution to their queries. Effortless billing feature is also a part of this service. With this users will get enhanced user interface and experience on the Vi App such as Personalised Birthday & Anniversary Greetings and Premium On-boarding.
Speaking about the new Vi Priority proposition, Abhijit Kishore, COO, Vodafone Idea Limited said, “It is matter of great pride for us at Vi, that we have a large and distinct segment of long standing, loyal customers with a high level of affinity with the brand and network. The launch of Vi Priority is an endeavour to add one more layer of differentiation to our postpaid proposition and to make our high-valued customers feel special and empowered. Our priority customers are a unique community that we have built over the years with our exclusive product offerings and unmatched services. As a company, we are oriented towards providing a superior customer experience and Vi priority is a step in the direction of taking our servicing levels up by many notches.”
Vi Priority service is already available in nine circles namely Mumbai, Delhi, Kolkata, Gujarat, Karnataka, Kerala, Maharashtra & Goa, Tamil Nadu and Andhra Pradesh and will shortly be available across India.
Vi Priority service: Availability
Vi Priority service brings several added benefits to its users. For starters, the new service will be available for Vi postpaid customers on rental plans of Rs 699 or above. Customers in family plans of 4 or above will also be able to avail the service. Further, it is also extended to senior citizens and Vi long-term customers for 10 years or more.
Vi Priority service: Features offered
Vi postpaid customers who are eligible for the service will get users to receive a host of benefits as Vi Priority members. This includes direct access to 24 x 7 premium call centre service that bypasses IVR. In this the calls will directly get transferred to the customer support agent.
Apart from this, these customers will get zero waiting features. This means, Vi users will get priority service at the Vi Stores offering a speedy resolution to their queries. Effortless billing feature is also a part of this service. With this users will get enhanced user interface and experience on the Vi App such as Personalised Birthday & Anniversary Greetings and Premium On-boarding.
Speaking about the new Vi Priority proposition, Abhijit Kishore, COO, Vodafone Idea Limited said, “It is matter of great pride for us at Vi, that we have a large and distinct segment of long standing, loyal customers with a high level of affinity with the brand and network. The launch of Vi Priority is an endeavour to add one more layer of differentiation to our postpaid proposition and to make our high-valued customers feel special and empowered. Our priority customers are a unique community that we have built over the years with our exclusive product offerings and unmatched services. As a company, we are oriented towards providing a superior customer experience and Vi priority is a step in the direction of taking our servicing levels up by many notches.”
Vi Priority service is already available in nine circles namely Mumbai, Delhi, Kolkata, Gujarat, Karnataka, Kerala, Maharashtra & Goa, Tamil Nadu and Andhra Pradesh and will shortly be available across India.